At Limed Tech, we value your trust and satisfaction. Our refund and returns policy is designed to ensure a smooth and transparent process should you need to return a product or request a refund. Please read this policy carefully to understand your rights and our procedures.
1. Scope of Policy
This policy applies to all purchases made through our e-commerce platform and in-store for products and services including solar installations, CCTV systems, access control, electrical wiring, and fencing solutions.
2. Returns
2.1 Eligibility for Returns
You can return a product if:
- It is defective or damaged upon delivery.
- The wrong item was delivered.
- It does not match the product description or specifications provided at the time of purchase.
2.2 Conditions for Returns
- The product must be returned within 7 days of delivery.
- The item should be in its original condition, with all packaging, manuals, and accessories intact.
- Proof of purchase (e.g., receipt or order confirmation) must be provided.
2.3 Non-Returnable Items
The following items cannot be returned:
- Products damaged due to misuse, improper installation, or negligence.
- Custom-made or personalized items.
- Services already rendered (e.g., completed installations or wiring).
2.4 How to Initiate a Return
To initiate a return, please contact our customer service team via:
- Email: info@limedtech.com.ng
- Phone: +234-8063988765
Provide the following details:
- Your order number.
- A clear description of the issue.
- Photos of the product (if applicable).
Our team will guide you through the next steps, including how to ship the item back or arrange a pickup.
3. Refunds
3.1 Refund Eligibility
Refunds are issued in the following cases:
- The returned item meets all conditions for returns.
- We are unable to replace or repair a defective product.
- The service purchased was not delivered as agreed.
3.2 Refund Methods
Refunds are processed via the original payment method or through an alternative method agreed upon with the customer. Depending on your payment method, it may take 5-10 business days for the refund to reflect in your account.
3.3 Non-Refundable Costs
- Delivery fees (unless the return is due to our error).
- Installation charges or service fees for completed services.
4. Exchanges
If you wish to exchange a product for a different model or size, the item must be eligible for return under our conditions. Additional charges may apply if the new item is of higher value.
5. Warranty
Certain products may come with a manufacturer’s warranty. Warranty claims must be directed to the manufacturer unless otherwise specified by Limed Tech. Contact us for guidance on warranty claims.
6. Dispute Resolution
In the event of any disputes or concerns regarding refunds or returns, our customer service team is committed to resolving the issue amicably. If unresolved, the matter may be escalated to appropriate consumer protection bodies in Nigeria.
7. Contact Us
For further assistance or inquiries about this policy, please reach out to us:
- Email: info@limedtech.com.ng
- Phone: +234-8063988765
- Office Address: Local government, Near Lebanon Road, 200273, Ibadan, Oyo, Nigeria
Thank you for choosing Limed Tech. We are committed to providing you with quality products and services while ensuring your satisfaction every step of the way.